08:50 Opening Remarks From The Chair

Erik Fenna
Chief Executive Officer
LIXI

09:00 MARKET UPDATE KEYNOTE PANEL DISCUSSION: Evaluating The Economic Trend Outlook And Its Impact On The Australia Mortgage Industry

This session will analyse current market conditions to evaluate the nature of home loan uptake. Exploring global market conditions and the nature of recent demand conclusions will be drawn to predict the expectations for lending in Australia.

• Exploring market trends and global macro-economics
• Assessing mortgage demand and further growth opportunities
• What are the risks of decline in the housing market after the close of the First Home Owners Grant (FHOG) and subsequent level of house pricing?
• Recognising the factors that directly affect home loan uptake and how they are developing
• Considering the revival of mortgage backed securities
• Examining market trends to forecast the future lending outlook

09:40 KEYNOTE C-LEVEL TECHNOLOGY PANEL DISCUSSION: Aligning Technology And Innovation To Maximise Business Value

• How is the emphasis changing for customer focused innovation?
• Where will IT create business value in 2010?
• How is mortgage lending being enhanced with technology and operational advancements?

10:20 Gold Partner Presentation

Hosted by NextGen.Net

11:25 RISK UPDATE: Credit Risk Settings In A Changing Economic Environment

• The importance of credit risk as illustrated by the GFC
• What credit levers are available to adjust to economic changes
• What has happened over 2008 and 2009 with regards to credit risk settings
• How credit risk and ethical lending work hand in hand
• Where to next for credit risk over the next couple of years

Philippe Jacquot
Manager - Secured Portfolio Management Assurance
NAB

11:50 EVENT PARTNER PRESENTATION: Lending Process Transformation - Overcoming The Challenges

• The need to transform and automate processes
• Patch up or Replace?
• Build for today or tomorrow?
• The end-to-end approach
• How do you do it?

Bob Hall
Chief Executive Officer
SANDSTONE TECHNOLOGY

12:10 PANEL DISCUSSION: Building On Your Existing Business Model To Reduce Cost And Achieve Operational Efficiency And Straight Through Processing In Today’s Climate

Building on existing process improvements is fundamental in keeping pace in such a competitive market. Organisations need to continually assess and evaluate where further benefit can be gained.

• Diversifying your strategies to transform your mortgage processing capabilities
• Creating a responsive and agile business model to adapt to market conditions and drive profitability
• Increased regulation – restricted lending and consumer fees?
• Maintaining consistency in service delivery whilst driving down cost

12:50 Associate Partner Presentation

Hosted by KOFAX

14:25 CONFERENCE PARTNER PRESENTATION

Hosted By Infosys

15:00 PANEL DISCUSSION Investigating And Capitalising On Back Office Improvement Opportunities

The need to adapt and exploit process improvement techniques and solutions is ever present. However where should organisations invest their valuable resources? Key topics include:

• Weighing up manual process improvement vs. automation
• Examining advantages and key risks associated with business process outsourcing – maintaining service levels
• Centralised vs. de-centralised?
• Where is process re-engineering most effective?
• How to link the objectives of your business to your operational processes to build success

15:40 CASE STUDY: Gaining Greater Process Visibility To Identify Optimal Processing Conditions

Achieving centralisation of loan processing is crucial to gaining visibility on operations and therefore assessment of performance. This session will identify opportunities available to reduce turn around time and improve workflow management.

• Integrating technology to improve productivity and accuracy
• Strengthening document tracking abilities by creating significant value and cost savings in processing
• Gaining visibility on workflow to assist process evaluation and performance measurement
• Attaining improved data quality and information management to deliver for the customer

Stuart Nielsen
Executive Manager Mortgage Lending Services
SUNCORP

16:30 INDUSTRY UPDATE: How The National Electronic Conveyancing System Will Assist With Mortgage Processing In 2010

• Update on the progress and impact of national e-conveyancing
• Sharing the NECS Data standards and vocabulary
• Understanding the system and detail requirements for implementation
• Striding towards a single national system - outlining the future direction of NECS

17:00 CASE STUDY: Servicing Mortgage Brokers: Sharing Experiences From Citi

• Simplifying the process
• Managing expectations and building consistency
• Understanding and reacting to the importance of building strong relationship

Steven Ramage
Head of Mortgages
CITIBANK

17:30 Chair’s Closing Remarks