17:15 - 20:15 Workshop A: Identifying and Capitalising on Opportunities for Operational Efficiency

(A light supper will be included)

Driving operational efficiency is the need to compete in a fierce and ever changing mortgage market. Strategies and solutions to achieve streamlined operations and quick turnaround times are fundamental to retaining a competitive presence. This workshop will guide you through the assessment of your existing practices auditing where efficiency gains and operational improvements can be obtained. Focusing on process improvement to the organisation, identifying process leakages, and identify technology enablement opportunities.

Dave will provide you with the tools and techniques to drive operational efficiency in your organisation. Given that the integration of new technology with legacy systems can prove costly and time-consuming. Avoid making the wrong decision by joining in-depth workshop where we will explore proven techniques to decide which option suits the needs of your organisation with an open and frank look at the various service offerings. You will leave equipped with the in-depth understanding of how to proceed with process re-engineering and modelling that’s right for your organisation.

About your facilitator:

Dave Williams
Chief Information Officer
BANKWEST

Dave has more than 25 years experience in banking/IT in the UK and Europe and significant experience of the BPM world including

• Responsibility for establishing the largest Business Process Management implementation in the UK
• Rapid development of large scale character recognition systems – 15 billion Characters in 10 weeks
• Integration of BPM into complex technical environments